Use the size guide and size options on the product page. Sizing can vary by brand and model, so check the listed sizing system before ordering. Contact us with the model or style code if you need help.

Follow the care instructions for the specific material. Remove surface dirt gently, avoid machine washing unless the manufacturer permits it, and air-dry away from direct heat. Use a product suitable for leather, suede, or textile uppers as appropriate.

Orders are processed within 1-2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. national holidays. You will receive a shipping confirmation email with a tracking number once your order ships.

Delivery times begin after the 1-2 business day processing window. United States orders usually arrive in 7-14 business days total. Canada is usually 11-21 business days total. Europe/UK is usually 13-23 business days total. Australia/New Zealand is usually 13-25 business days total. Rest of world is usually 15-28 business days total.

Yes. We ship to the United States and internationally, including Canada, Europe, the UK, Australia, New Zealand, and most other countries worldwide. Import taxes, duties, and customs fees are determined by the destination country and are the responsibility of the recipient.

Shipping is a flat rate of $10.99 per order, regardless of destination. We do not currently ship to U.S. military bases or APO/FPO addresses.

Once your order ships, you will receive an email with your tracking number. You can also visit the Track Order page for tracking guidance. Allow 2-3 days after shipment for tracking information to update.

If your order is outside the estimated delivery window, contact cs@acesporting.com or call +1 914-214-1285. If tracking shows delivered but you have not received it, check with neighbors, building reception, safe delivery spots, and the carrier first, then contact us if the issue remains unresolved.

You may cancel within 2 hours of placing the order. A cancellation fee of 10% of the total order value applies to cancellations. Once the order enters processing or ships, it can no longer be cancelled.

We can only make changes if the order has not entered processing. Contact cs@acesporting.com as soon as possible with your order number and the requested change.

Eligible items must be unworn, unused, in original condition, in original packaging, with tags attached, and accompanied by proof of purchase.

Final sale or clearance items marked non-returnable, gift cards, personalized items, footwear that has been worn, washed, or altered, items missing original tags or packaging, and items returned without approval where approval is required.

Customers are responsible for return shipping unless the return is due to a defective, damaged, or incorrect item sent by us.

After an approved return is received and inspected, refunds are issued to the original payment method within 5-10 business days. If more than 15 business days have passed since approval, contact us directly.

Yes. Exchanges for size, color, or the same item are available subject to stock. The returned item must be received and approved before the replacement ships.

Contact us within 7 days of delivery with clear photos of the item, packaging, and shipping label. Do not return the item until we confirm the issue. Once verified, we will arrange a replacement or refund including return shipping where applicable.

Payments are processed securely through PayPal, which supports PayPal payments as well as credit and debit cards. We do not store card details on our servers.

Email cs@acesporting.com or call +1 914-214-1285. Support hours are Monday through Friday, 08:00-17:00 PST.