Exchanges

We do not offer exchanges or accept returns for an incorrect size, design, or quantity selected at checkout. Please review your footwear size and all order details before purchasing.

If you need a different selection, you may cancel within 2 hours of placing your order and submit a new order. The cancellation fee below applies. Contact our team if you need help choosing before you order.

Order cancellations

Cancellation requests must be made within 2 hours of placing your order. After that window, your order may already be processing or preparing for shipment and cannot be cancelled.

A fee of 10% of the total order value applies to cancellations. Email cs@acesporting.com with your order number to request cancellation.

30-day return and refund window

Submit your return request within 30 days after delivery. Requests made after this period are not eligible under this policy.

Eligible issues

We accept returns for a full refund when an item arrives damaged or broken, has a design different from the one ordered, or is the wrong product.

Condition of returned footwear

• Items must be unworn, unwashed, unaltered, and in their original condition and packaging, with original tags attached.
• Damage or defects caused after delivery are not eligible unless the issue is our responsibility.
• Minor loose threads that can be easily trimmed or repaired do not qualify as a defect for a return.

Documents to include

• Your shipping label or delivery receipt.
• Proof of purchase, such as your order confirmation.
• Clear photos or other evidence of the damage, defect, or incorrect item.
• Screenshots of relevant order emails.

How to request a return

1. Email cs@acesporting.com with your order number, a description of the issue, and the required documentation.
2. Our customer service team will respond within 1 business day about eligibility. Check your inbox and spam folder.
3. Wait for an email approving your return and providing a return authorization (RA) number before shipping anything back. Refunds require written approval.

Authorized U.S. return address

Acesporting
Returns Processing
Attn: Returns (your approved RA number)
2230 SW 21st Ter
Miami, FL 33145
USA

Write the RA number clearly on the outside of your parcel and use a tracked shipping service. Parcels without an RA number may be delayed or rejected. Acesporting is not responsible for return parcels lost or damaged in transit.

Return shipping costs

For an approved return caused by an Acesporting error, including a defective, damaged, or incorrect item, we cover reasonable standard return shipping costs to the U.S. return address. We will explain the shipping arrangements in your approval email.

Eligible returns requested within 30 days have no additional return fees. Return shipping is the customer's responsibility when it is not covered by an Acesporting error.

Refund timing

We process an approved refund within 2 business days of receiving your return. We will email confirmation and issue a full refund, including the original shipping charge.

Your bank or card issuer may take 10–15 days from the refund date to post the funds. If the refund has not appeared, check your account and contact your card issuer first, then email us for help. Our team responds within 1 business day.

Important reminders

• Contact support before returning an item. Unapproved or ineligible returns cannot be processed.
• Keep your return tracking details. Returns lost or damaged in transit are not eligible for a refund under this policy.
• Use the correct email address at checkout and check it regularly for order, shipping, and return updates.

This policy does not limit any mandatory consumer rights that apply to your purchase.

Need help?

Email cs@acesporting.com or call +1 914-214-1285.